Do you have a showroom ?
Yes, Besty Display (HKBESTY) showrooms:
Address :Unit11/13 Gibbens Road,West Gosford NSW 2250
Address: NO.16 Junhua Industry Zone,Dongjiang Village,Qiaotou Town,Dongguan City,Guangdong province,China.
What product supports customization?
Yes, whether it is showcases, lamps, props, packaging boxes, gift bags, metal products, wall panels, partition walls, indoor and outdoor signs, light boxes, printed matter, all support customization.
Can I place an order directly on the website?
Yes, if there is a price on it, you can buy it directly. and you have the ability to look up your order history, check your order status, and track your package at our website if you order online.
Can I place an order by phone or email?
If it is to customize the entire storefront, we recommend that you communicate with our sales staff in detail by phone and email.
How long is the LED lights life and warranty period?
If the led lights damaged(Non-human vandalism):
- Within 18 months: we bears the freight and the damaged led light are replaced free of charge.
- 18~36 months: Customer bears the freight, and the damaged led light are replaced free of charge.
- After 36 months: customer need to buy a new one and bear the freight.
How long is the warranty period of hardware accessories?
All hardware accessories, such as drawer rails, handles, locks, sliding door rails, etc., if damaged:
- within 18 months, we will send customers new accessories and bear the freight.
- After 18 months, all costs will be borne by the customer
Do I need to go in person when unloading from the container?
Customized showcases must be delivered to the destination and unloaded from the containers in person or by designated personnel to supervise them. Otherwise, the forklift personnel may be very rude to operate, causing the entire packaging box to fall off the forklift, which will basically cause great damage. Based on our past experience, especially in the United States, if unsupervised, the damage rate is likely to exceed 10%.
After unloading, what should I do if damage is found after unpacking?
Please contact our merchandiser, we will try our best to assist you in repairing
What about the damage caused during transportation?
If it is our designated shipping, we will try our best to assist you in repairing the product, most of the damage can be repaired. However, because the showcase contains glass, the insurance company does not accept this kind of product underwriting. We can only do our best to assist you in repairing the product. All accessories and parts damaged by transportation will be resent to you for free, but you need to bear the freight.
Who will bear the damage and repair costs during the warranty period?
We will resend the accessories or components free of charge.
All labor costs incurred for maintenance shall be borne by the customer.
- If the lights and hardware are damaged within 18 months, we will bear the freight.
- After 18 months, the customer will bear the freight.
Only in Australia, if the lights and hardware are damaged within 18 months, our after-sales personnel will come to repair. Customers please come to our company to inspect the goods in person or by designated personnel.
For all wood, paint, glass and metal scratches or bumps, we cannot provide repair services after leaving the factory, and we are not responsible for this.